FAQ

How quickly are orders processed? 

Orders are usually processed within 1-4 business days. Once processed, your order will shipped out with a carrier. 

Can I track my order?

Yes. Once your item is sent out, you will receive an email with tracking information and a link to view the status of your order. 

How long do orders take to arrive?

Orders in the US usually take about 2-5 business days to arrive, depending on your location. However, international orders may take a little longer, anywhere form 3-10 business days. 

How to contact us:

Whether you have any questions, if there's an issue with your order, or anything else, you can contact us via email at gymtrollscustomerservice@gmail.com. 

What payment methods are available?

We accept all major credit and debit cards. You may also use Shop Pay to pay in installments. 

What is the Refund/Return/Exchange Policy

In the unlikely event that your product gets lost in transit or arrives damaged, we offer a full guarantee in which you will be eligible for either a new product priority shipped, or a refund. We unfortunately do not offer general returns or exchanges on products. Most of our products fit normal and we also ask that you view the size charts provided for more info.